Shipping & Returns

Returns

We provide refunds only for defective products purchased directly from our website. We have the sole and exclusive right to determine if a product is defective. If a product is deemed to be defective, we will refund the purchase price to the credit card on file. If the product was purchased with a gift card, we will issue a gift card in the amount of the purchase price . Minor damage to packaging is not considered “defective.”

How long do I have to request a refund?

You have fourteen (14) days from the date your product is delivered to request a refund. After that, we will not process a refund request.

How do I request a refund?

Please mail us using the contact us link. Please include your order number and the reasons you are requesting a refund.

How is my refund credited?

All refunds will be credited to the credit card you used to purchase the product. When returning a gift, you’ll receive your refund on a gift card.

Items Returned by Mail: If you ordered by credit card, we’ll credit your account within 14 business days of our receipt of your return. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you paid with a gift card, we’ll send you a Gift Card by Mail.

Shipping

We aim to ship all orders within 48 hours of receiving. If a shipping delay exists we will notify you as soon as possible. Our shipping days are Monday – Friday. 

Orders are shipped via various courier companies and the Post Office. Shipping is free for all orders.

What is Standard Service? (UPS & USPS)
Orders placed using Standard Service will be delivered within 10 business days from the date you place your order, pending credit authorization and address verification. (Standard Service is not available for orders shipping to U.S. Territories, Military addresses, AK, HI, PR and some rural areas.)

What is United States Postal Service? (USPS)
Orders placed using USPS will be delivered within 15 business days from the date you place your order, pending credit authorization and address verification. Note: USPS is only available on orders shipping to U.S. Territories, Military addresses and some rural areas. Orders shipping to a PO Box address in AK, HI or PR will also ship USPS.

What is Express Service? (UPS)
Express Service orders placed before 11am ET Monday - Friday (excluding Holidays) will usually ship the same day. Otherwise, they will ship the next business day (business days are Monday through Friday excluding Holidays). Express Service orders placed on Friday after 11am ET will ship on Monday.

Express Service is only available for orders shipping to a street address in the continental US, AK, HI and PR. Express Service is not available for orders shipping to a PO Box, U.S. Territories, Military addresses and some rural areas.

Note: The above timelines are pending credit authorization and address verification.